11bet app's Privacy Policy – Your Data, Our Responsibility

Certain information is collected to keep your experience on 11bet app secure and personalized. The types of information collected are detailed below:

We only collect information that is necessary to provide our services properly. No unnecessary data is collected.

11bet app collects information in several ways:

• Directly from you: During registration, KYC verification, payment completion, and support requests.
• Automatically: Through cookies, log files, and web beacons while using the website or app.
• From third parties: From identity verification services or payment processors.

Cookies are small text files stored in your browser. They are used to maintain your login session, remember your preferences, and improve your user experience. You can disable cookies through your browser settings, though some features may not function properly as a result.

11bet app uses your information for the following purposes:

• To create and manage your account.
• To process transactions and confirm deposits/withdrawals.
• To verify your identity (KYC) and confirm your age.
• To prevent fraud, money laundering, and other unlawful activities.
• To personalize your preferences and gaming experience.
• To send you relevant bonus and promotional offers (with your consent only).
• To comply with legal obligations.
• To improve platform security and quality.

11bet app will never use your information for any purpose you have not consented to.

11bet app does not sell your data to third parties. However, your information may be shared with the following parties in certain circumstances:

• Service Providers: Payment processors, KYC service providers, and technology infrastructure suppliers. They receive data solely for their designated functions and are bound by confidentiality agreements.
• Game Provider: Limited data may be shared for game operation purposes.
• Legal Authorities: When required by court order or for anti-money laundering investigations.
• Corporate Changes: In the event of a merger or acquisition, the same Privacy Policy will continue to apply.

To keep your information secure, 11bet app employs multiple layers of security:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Database Encryption: Stored sensitive data is encrypted.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Prevention of unauthorized access.
• Regular security audits: Regular penetration testing by third parties.
• Restricted Staff Access: Only authorized personnel have access to sensitive information.

However, no online service can guarantee 100% security. While we take every precaution, absolute security cannot be assured.

11bet app does not retain your data longer than necessary. The policy for determining retention periods is as follows:

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Transaction and KYC data is typically retained for up to 5 years in accordance with legal requirements.
• Marketing data: Deleted as soon as you withdraw your consent.
• Analytics Data: Retained for a maximum of 2 years after anonymization.

Once legal obligations have been fulfilled, information is securely deleted or anonymized.

As a user of 11bet app, you have the following rights regarding your own information:

To exercise these rights, please contact the 11bet app support team. We typically respond to requests within 30 days.

11bet app uses data centers in various locations around the world. Your information may be processed outside of Bangladesh. However, for any such transfer:

• The destination country must have adequate data protection laws in place.
• Full encryption will be maintained at all times.
• A Data Processing Agreement (DPA) will be in place.

Our primary data center is located in the Asia-Pacific region, ensuring fast and secure connectivity from Bangladesh.

11bet app strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

If a parent or guardian suspects that their minor child has created an account, please contact our support team immediately. We will act promptly and delete any data collected.

11bet app reserves the right to update this Privacy Policy when necessary. In the event of significant changes:

• A notice will be posted on the website.
• You will be notified by email (for significant changes).
• The "Last Updated" date at the top of the page will be revised accordingly.

For any privacy-related questions or requests, please reach out to our dedicated privacy team.