11bet app FAQ – All Your Questions Answered Here

The following details are required for registration:

• Full name (as per your national ID)
• Active Mobile Number
• Email address
• Date of birth (for 18+ verification)
• Preferred Password

A national ID card or passport may be required later for KYC verification.

No, each person is allowed only one 11bet app account. Creating multiple accounts using the same name, mobile number, email, or payment method is a violation of our Terms and Conditions. Any such accounts will be terminated.

KYC verification is required before making a withdrawal. You can still play games without completing KYC right after registration. Verification is usually completed within 1–2 business days of uploading your documents, though it can often be done within a few hours if the correct documents are provided.

Some details such as your mobile number and email can be updated directly in Account Settings. To change your name, you will need to contact the support team and provide a valid reason along with supporting documents.

Yes, you can request the support team to close your account. Make sure to withdraw any remaining balance before doing so. You can also use the self-exclusion option to temporarily suspend your account for a set period.

The minimum age to register on 11bet app is 18. A national ID card or birth certificate will be required for age verification. Any account found to belong to a minor will be closed immediately.

If you do not receive your OTP, wait a few minutes and click the "Resend" option. Make sure your mobile number is correct. If there is a network issue, try requesting the OTP via email. Contact support if the problem persists.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email. You'll receive an OTP — use it to set a new password. Your new password should be at least 8 characters long and include numbers and special characters.

Entering the wrong password 5 times in a row will lock your account for 30 minutes, after which it unlocks automatically. If you need access sooner, reset your password or contact support.

Log in to your account. Go to "Security" under Profile Settings. Enable "Two-Factor Authentication". Enter your mobile number and verify with the OTP sent to you. From that point on, an OTP will be sent to your mobile every time you log in.

You can be logged in to 11bet app on multiple devices at the same time. For security, it is best to stay logged in only on trusted devices. Go to Account Settings to view active sessions and log out of any unrecognized devices.

Change your password immediately. Log out of all devices. Notify the 11bet app support team. Report any suspicious transactions. To stay protected in the future, enable 2FA and use a strong password.

Log in with your registered email. Go to Profile Settings and update your mobile number. An OTP will be sent to the new number for verification. Once confirmed, you can also log in using the new number going forward.

11bet app supports multiple deposit methods, including mobile banking, bank transfer, and other e-wallet options. Check the cashier section of your account for the latest available methods.

The minimum deposit on 11bet app varies by payment method. For mobile banking, the minimum is generally 500 BDT. Visit the cashier page for the exact amount, as limits may change from time to time.

Mobile banking withdrawals are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification is incomplete. Processing may take slightly longer on weekends and public holidays.

First, refresh the page and wait a few moments. Then check your transaction history. If more than 2 hours have passed and the balance still hasn't appeared, contact support with a screenshot of the payment and the transaction ID.

11bet app generally charges no fees for withdrawals. However, your payment provider may apply its own charges. Always check the details shown on the cashier page at the time of withdrawal for accurate information.

Common reasons for withdrawal rejection: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. You will be notified of the reason by email. Resolve the issue and resubmit your request.

It is generally recommended to withdraw using the same method used for your deposit. This follows international anti-money laundering regulations. In some cases, a different withdrawal method may be permitted, though additional verification may be required.

Withdrawal limits vary based on your account's KYC level and payment method. Fully verified KYC accounts have higher maximum limits. Check the cashier page or contact support for specific limits.

Your welcome bonus is credited automatically after your first deposit following registration — no code needed. Visit the Promotions page for full details on the bonus amount and terms.

Wagering requirements mean you must place a specified amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a 1,000 BDT bonus means you need to wager 30,000 BDT. Each bonus has its own terms – check the promotions page for details.

Yes, you can choose to opt out of bonuses. An opt-out option is available in your account settings. However, once a bonus has been accepted, withdrawals may be restricted until the wagering requirements are fulfilled.

Cashback means getting back a portion of the money you lost over a set period. It is typically paid out on a weekly or monthly basis. The amount you receive depends on your loyalty level and total losses.

Loyalty points are earned automatically on every bet. Accumulated points can be converted into cash bonuses or free spins. Check the Loyalty page to view your point balance and available redemption options.

Once a bonus expires, it is automatically cancelled. Wagering requirements typically need to be met within 7–30 days of receiving the bonus. Check the Bonus section of your account to see the remaining bonus amount before it expires.

11bet app offers:

• Slots – Hundreds of Diverse Slot Games
• Fish Games – An Exciting Series of Fishing Games
• Bingo – Fun & Exciting Bingo Games
• Live Casino – Play Live Games with Real Dealers
• Game Lobby – All Games in One Place

Yes, all games on 11bet app are RNG (Random Number Generator) certified and regularly audited by independent third parties. Every outcome is entirely random and cannot be predetermined by anyone.

No, the 11bet app website is fully mobile-responsive. You can play games directly from the browser on any smartphone or computer — no separate app download required.

If a bet is in progress when you lose connection, the system automatically saves your session. Once you reconnect, the result of that round will be displayed. If anything is unclear, contact support.

Yes, most slots and some other games are available to play for free in demo mode. It's a great way to get familiar with a game without risking real money. Note that any winnings in demo mode cannot be withdrawn.

RTP varies by game and typically ranges between 95%–98%. You can find the RTP information on each game's details page. A higher RTP means a greater chance of returns over the long run.

11bet app regularly adds new games. New slots, fish games, and other titles are released on a weekly basis. Check the game lobby page and keep promotional notifications enabled to stay updated on the latest additions.

Go to the "Responsible Gaming" section in Account Settings to set deposit limits, loss limits, and session time limits. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.

Self-exclusion can be set for a fixed period (6 months to 5 years) or permanently. It cannot be reversed before the specified period ends. In the case of permanent self-exclusion, the account cannot be reopened.

Watch out for these warning signs: spending beyond your budget, chasing losses, hiding your gaming from family, neglecting daily responsibilities, or feeling restless when you're not playing. Responsible Gaming Page Learn more from

Set a cooling-off period from the "Responsible Gaming" section in Account Settings. Choose any duration from 24 hours up to 6 weeks. You will not be able to log in during this period, and access will be restored automatically once it ends.

Keep your 11bet app password out of reach of children. Use parental controls on your devices. Always log out after each session. Make sure children understand the risks associated with online gaming.